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Shipping & Returns

Shipping

FREE SHIPPING 

Free Shipping is for US addresses only on orders over $50. No coupon code needed. Please see our Shipping Policy for further details on order processing and shipment.

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and package your order for delivery within (4-6) business days, based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates are flat rate, currently based on weight of the items purchased. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If a larger sized flat rate shipping method is required we will invoice you the shipping difference. (This is very common on international orders) 

 

We are not responsible for lost/stolen or damaged items. You will need to refer to the carrier and advise of the issue and place the appropriate claim. Once the items leave our facilities and the carrier states delivered it is no lnger with-in our policy to replace anything lost/stolen or damaged. We will do everything in our power to assist you and we gaurantee satisfaction from a small buisness standpoint.

 

==> Please note that during sales & promotions, processing times may increase as order influx increases at those times. Please allow up to 5 business days during this time. However, we strive to send orders out as quickly as possible and will notify you of any major delays. Order status inquiries are welcome. Please direct them to orders@botanicalblissshop.com. 

 

INTERNATIONAL CUSTOMERS 

All international orders will be shipped via USPS. Depending on the total weight of the order, you will have a choice of First Class International, Priority International, or International Express Mail. If selecting First Class International, although it is the cheapest method, please note that the typical delivery time will generally be 10-15 days, possibly longer depending on your country. Priority Mailing is generally 6-8 days. USPS DOES NOT offer any kind of tracking for First Class International or Priority International. You will receive a customs confirmation number that informs of acceptance by the post office to forward onto Customs for international shipment. 

Once an order has been shipped from our facility, we are no longer responsible, as mail delays and other extenuating circumstances are beyond our control.

Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.

 

RETURNS

PROBLEM WITH YOUR PRODUCT

It is the policy of Botanical Bliss to deal with customer issues quickly. Customer service concerns are best dealt with by sending us an email to orders@botanicalblissshop.com. We will do whatever we can to solve your problem in a fair and efficient manner.

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Botanical Bliss Customer Service with your Order # to orders@botanicalblissshop.com. Our customer service department will be happy to assist you.

RETURN POLICY 

Botanical Bliss wants you to be thrilled with your natural, handmade goodies. However, due to the nature of our products, we are unable to offer refunds, returns or exchanges on our products!  

In the rare instance that we have shipped the wrong product to you in error, we ask that you notify us within 72 hours after receiving your order. We’ll work to resolve the problem immediately—simply contact us at info@botanicalblissshop.com for a quick response.

CANCELLATIONS 

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted within 24 hours.

 

 


 

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